Some questions you may have before attending the class are listed below but if you have any queries please do not hesitate to contact us.
Here you will also find information on our Cancellation and Alcohol Policies.
In the unfortunate event that you have to cancel or reschedule a
class, amendments to bookings can be made up to 14 days before the
Should you wish to cancel or move a class from 14 days up to 28
days before the class date, the following rebooking fees will
Demo and Dine class: £10 per person
Full Day class: £20 per person
Half Day class: £10 per person
Should you wish to move a class outwith 28 days, no fee will be
charged to do so.
Should you wish to cancel or move a class within 14 days, no
refunds will be given. You are welcome to send a replacement and
can call us on 01563 550008 to change the reservation name.
If you do not turn up for your class, no refund will be given
and full payment would be required on rebooking.
We operate a 'Challenge 25' Policy at The Cook
School and all our staff hold their Personal License. If you
are lucky enough to look under 25 years old please be prepared to
show you are over 18 years. Accepted forms of ID are
Photographic Driver License, Passport and Proof of Age Card showing
the PASS hologram.
We ask you to respect our staff when enforcing this policy.
Within our Operating Plan and Alcohol License, alcohol can only be
consumed in the designated areas and we are unable to sell alcohol
for consumption off the premises. Customers are not allowed
to bring their own alcohol to consume.
Will I receive confirmation of my class by
No, your confirmation email when you book a class acts as your
class booking confirmation.
What should I wear?
For our Hands On Cookery Classes, we suggest casual clothes and
comfortable footwear as you may be standing for a period of time at
your work station. A stool will be provided should you
What time does the class start and finish?
Our Full Day Classes start at 9.45am and usually finish around
3pm. Our evening Demo and Dines start at 5.45pm until 9.30pm.
Your start and finish times will be in your confirmation
Do people come on their own?
Many of our customer's come on their own and also in two's,
three's and larger groups. It is a very sociable day with
everyone dining together and you will be well looked after.
Can my friend come to watch?
Unfortunately we do not have facilities for people to watch you
on the day.
What age do you need to be to attend?
Demo and Dine classes are suitable for persons aged 18 and over.
On our Half Day classes, persons aged 14 and over are welcome
but must be accompanied by a full paying adult. Our Full Day
classes are suitable for persons aged 16 and over, however under
18's must be accompanied by a full paying adult. If you are
lucky enough to look under 25 years, please bring photo ID to show
you are over 18 years.
We run classes during the school holidays for children and young
people aged between 5-9 years and 10-16 years and One on One
sesions after school hours so evberybody is catered for.
Can I pay on the day?
Full payment must be made on booking your class in order to
secure your place/s. Voucher payments can be made over the
phone to be redeemed against your booking. For children's
parties, full payment is required on booking.
Do I need to bring anything?
Everything you need will be provided on the day. If you
are travelling quite far we suggest bringing a cool box to take any
of your extra delicious food home. (If you can resist to leave
I have an allergy, can you accomodate for
We try to accomodate for most allergies at The Cook School.
Please let us know when booking and we will try to amend
menus to suit. In the unlikely event we cannot, then we shall offer
you an alternative option.
Nuts and nut derivatives are used across a variety of the
classes and are in the building. Even if the menu you have picked
does not contain nuts specifically it may contain traces of nuts so
we can not guarantee a completely nut free environment.
Unfortunately we cannot accept responsibility for allergic
reactions to any food stuffs.
Can I purchase additional wine?
Demo and Dines - three glasses of wine are served per person and
more is available to buy, should you require, priced at £12 per